A recent BBC Health article highlighted the cost of “no shows”.
It’s a downside with providing a perceived free service. If you get it for free you don’t value it. I wonder what the comparative no show rates are for private paid for clinics?
Some clinics are over-booking patients in anticipation. This merely devalues the service. Consider your reaction if you got bumped off an airline despite having a valid booking.
They shouldn’t be spending all their time chasing down missed appointments. It’s a natural element of a “free” service.
Instead their focus should be on making better use of the resultant downtime.
What complimentary services could their medical staff provide to patients which don’t require appointment setting?
The public service trade union said primary care trusts should find ways of reminding patients of their appointments, which could include text or e-mail alerts. Surely the focus should be on post appointment support?
Looking at therapy services, the number of follow up visits by patients could be reduced if some patients put more effort into carrying out the recommended exercises. So why don’t the physios use their downtime to email or text patients between appointments?
Alternatively, provide an online physio service where the patient doesn’t have to communicate with the physio at a set appointment time. The patient provides their details & the physio responds & treats them online when they aren’t in an appointment. The beneficial side effect being that this decimates waiting lists.